Please reach us at 610-647-3959 if you cannot find an answer to your question.
What services do you offer?
We offer psychiatric evaluations and ongoing medication management for children, adolescents, and adults. We do not provide therapy services at this time.
Do you offer therapy?
No. We specialize in psychiatric evaluations and medication management. While we strongly support the combination of therapy and medication, we do not provide therapy in-house. We’re happy to recommend therapists and collaborate with them to support your care.
What ages do you see?
We treat patients across the lifespan—children, adolescents, and adults.
What conditions do you treat?
Our clinicians diagnose and manage a wide range of psychiatric conditions, including ADHD, anxiety, depression, Autism, OCD, mood disorders, and others. A full evaluation is required to determine an appropriate diagnosis and treatment plan.
What’s the difference between a Psychiatrist, Nurse Practitioner, Psychologist, and Therapist?
Can a CRNP do everything that an MD can do?
CRNPs are licensed to evaluate, diagnose, and prescribe medications. They collaborate with our Medical Director when necessary but function independently in most clinical care decisions.
Do I have to come in person?
All intake evaluation appointments must be completed in person to allow for a thorough assessment, as required by our clinical policy and licensing standards. Follow-up appointments may be conducted virtually, but patients must be physically located in Pennsylvania at the time of the appointment, as our clinicians are only licensed to practice within the state of Pennsylvania.
How often will I be seen after the initial appointment?
Your follow-up schedule is determined by your clinician based on your needs and treatment plan. Patients are typically seen every 3–6 months. All patients must be seen at least once every 6 months for ongoing medication management.
How long are follow-up appointments, and how much do they cost?
Standard follow-up appointments are scheduled for 30 minutes. Current rates are listed on the Services section of our website. Please note that fees are based on the service provided, not necessarily the length of the session.
Do you have a cancellation list?
Yes. If you'd like to be added to our cancellation list to be seen sooner, please call our office.
What's the fastest way to request a prescription?
All refill requests must be left on our prescription refill voicemail at 610-647-3959, option 1.
Will I get confirmation that my prescription was received or sent?
We do not confirm receipt or transmission of prescriptions, but we’ll contact you if there’s an issue. For updates, we recommend enrolling in pharmacy text or app alerts.
Why haven’t I received my prescription yet?
Please allow up to 48 business hours for us to process prescription requests. While we try to handle all requests promptly, same-day turnaround is not guaranteed.
To avoid delays, make sure you:
These are the most common reasons prescriptions may be held.
Can you put refills on my ADHD prescription?
Due to controlled substance regulations, we cannot include refills on ADHD stimulant medications. These require a new prescription each time.
My pharmacy said they need a prior authorization. What does that mean?
Some insurance companies require additional approval for certain medications. This process is called prior authorization. We will work with you and your pharmacy to complete the necessary paperwork if required.
In straightforward cases, prior authorizations are typically processed within 2–3 business days. However, more complex cases may take up to a month, depending on the insurance company’s review process.
Please note that while we submit all required information as quickly as possible, much of the wait time is due to delays on the insurance company's end—either while they review the request or ask for more information.
Important: Processing times may be longer at the beginning of the year, when many insurance plans change and a higher volume of prior authorizations is required.
My pharmacy says they’ve been requesting the prescription but haven’t heard back. Why?
Pharmacies often send prescription refill requests via fax, but due to the high volume of incorrect requests we receive, we no longer accept faxed refill requests. All refill requests must be left on our prescription refill voicemail at 610-647-3959, option 1.
What can I expect during my first appointment?
Your first visit will be a comprehensive psychiatric evaluation (intake). We’ll review your medical and mental health history, discuss current concerns, and determine an appropriate diagnosis and treatment plan.
Do you perform neuropsychological evaluations? What is the difference between those and the evaluation you provide?
No, we do not perform formal neuropsychological evaluations. These are typically conducted by psychologists and involve extensive cognitive, academic, and psychological testing over multiple hours or days.
Our evaluations are psychiatric evaluations, which involve a detailed clinical interview, review of medical and mental health history, and symptom assessment to arrive at a diagnosis and treatment plan. While both types of evaluations help identify mental health concerns, only neuropsychological testing provides in-depth information about cognitive functioning (such as memory, attention, and learning profiles).
Why do you require consent from both parents?
While not legally required, it is our practice policy to obtain consent from both guardians in cases of divorce or separation before treating minors.
Can I get evaluated for legal or trial purposes?
No. Our evaluations are for clinical treatment purposes only. We do not conduct evaluations for legal, custody, disability, or research trial use.
I’m already prescribed certain medications by another provider. Will your clinician continue them?
Continuation of medications from another provider is not guaranteed. Your new clinician will evaluate your current medications and determine whether they are appropriate to continue based on your clinical assessment.
Can I book with one clinician sooner and switch to another for follow-up?
No. The clinician you see for your initial appointment will remain your treating provider. If you believe there is a clinical reason to switch, please discuss this with your current clinician, who will guide you on any available options.
How do you accept payment?
Payment is due at the time of service. We accept:
We do not accept online payments at this time. Payment can be made during your session or by phone.
Do you take insurance?
No, we are a private pay, out-of-network practice. We will provide a detailed statement that you can submit to your insurance provider for possible reimbursement.
Do you offer sliding scale fees?
We do not offer a standard sliding scale. If you are experiencing financial hardship, please let our staff know so we can discuss potential options or payment plans.
Why can’t you see Medicaid patients?
Because we do not accept insurance, our clinicians are not enrolled as Medicaid providers. We are unable to see patients whose primary insurance is Medicaid as they will not cover any prescriptions written by a non-enrolled provider.
Where are you located?
We are located at 1137 Lancaster Avenue, Berwyn, PA 19312.
Is parking available?
Yes, there is free parking located behind the building.